FAQ
Transparency and service are fundamental to us. Below, you will find answers to the most frequently asked questions.
What is Westhype?
Westhype is a registered trademark and an online shop from Austria. We have made it our mission to offer unique, innovative, and creative products. Many of the products we offer are patented, designed by designers, or clearly stand out from common imitations. The items are carefully inspected and selected to ensure you only receive well-thought-out and unique products that impress – whether in terms of design, function, or origin.
Do you also ship internationally?
We currently ship throughout Europe. Please feel free to send us a message if you would like your order delivered to a country not currently supported by our system. Shipping costs and delivery times vary depending on the destination country.
How long does shipping take?
Our shipping partners are UPS and DPD
Usual shipping times are:
Austria | 1-2 business days
Germany | 2-4 working days
Europe | 3-6 business days
Products from Purstahl, UZE, Productech, Skyline Chess | 6-8 business days
Can I return or exchange items?
Yes, you can return or exchange items within 14 days of receiving your order. Products must be unused and in their original packaging. For more information about the return process, please visit our returns page.
Do you offer gift vouchers?
Yes, we offer gift vouchers in various amounts that you can purchase directly on our website. These vouchers can be redeemed for all products on the site.
How can I contact Westhype?
You can reach us via the contact form on our website or by email at office@westhype.com. We don't use chatbots or ticket systems to communicate with our customers; we focus on personal service.
At what times can we reach you?
We're available via email 24/7, even Saturdays and Sundays, and respond the same day. We don't use chatbots or ticket systems to communicate with our customers, we personally engage with them.